Directions : You will hear some conversations between two or more people. You will be asked to answer three questions about what the speakers say in each conversation. Select the best response to each question and mark the letter (A), (B), (C), or (D) on your answer sheet. The conversations will not be printed in your test book and will be spoken only one time.
No. 32 Why is the woman calling?
(A) To cancel an order
(B) To complain about a product
(C) To redeem a gift card
(D) To renew a warranty
No. 33 What does the man ask the woman about?
(A) A model name
(B) A brand of coffee
(C) A catalog number
(D) A date of purchase
No. 34 What does the man offer to do?
(A) Provide a discount
(B) Send a free sample
(C) Extend a warranty
(D) Issue a refund
No. 35 Where do the speakers work?
(A) At a hotel
(B) At a department store
(C) At a restaurant
(D) At a call center
No. 36 What does the man ask about?
(A) How many people have applied for a promotion
(B) If a manager is in the lobby
(C) Whether a position is available
(D) When new shifts will be assigned
No. 37 What does the woman say the man should be prepared to do?
(A) Handle customer complaints
(B) Work within a budget
(C) Get to know local clients
(D) Work evening hours
No. 38 What is the conversation mainly about?
(A) An enlargement of office space
(B) A move into a new market
(C) An increase in staff numbers
(D) A change in company leadership
No. 39 Why does the woman say, “I can’t believe it”?
(A) She strongly disagrees.
(B) She would like an explanation.
(C) She feels disappointed.
(D) She is happily surprised.
No. 40 What do the men imply about the company?
(A) It was recently founded.
(B) It is planning to adjust salaries.
(C) It is in a good financial situation.
(D) It has offices in other countries.
No. 41 What does the woman ask the man to do?
(A) Order some equipment
(B) Find a new vendor
(C) Repair a laptop
(D) Contact a job candidate
No. 42 What problem does the man mention?
(A) A designer has left the company.
(B) A supplier has increased its prices.
(C) A computer model has been discontinued.
(D) A departmental budget has been reduced.
No. 43 Look at the graphic. What size screen will the man order?
(A) 11 inches
(B) 13 inches
(C) 15 inches
(D) 17 inches